DISCLAIMER for International Orders
Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.
1) Can you please provide a shipping quote for my order?
If you’d like an exact shipping quote right to your door, the best way to find out is to place the item(s) in your cart and then start the checkout process and enter your address. After doing so, shipping options and charges will appear.
2) Can you ship to an address that is different from the billing address?
No. We require the billing and shipping address to match on all orders, without exception. Also the name on the credit card, must also match the name provided for the billing address.
3) What is the free shipping method(s)?
For orders that qualify for free shipping, we will chose the shipping method that will offer the quickest service to your location. The carrier of choice will either be UPS or FedEx. When your order ships you will automatically receive an email that will allow you to easily track the status of your shipment online.
4) How quickly will my order ship?
Orders for in stock items received by 1pm (E.S.T.) will ship the same day. Orders placed over the weekend and on holidays will ship the following business day. If an item is out of stock you will be immediately notified.
5) How long will it take for me to receive my order?
In the ContiUS we ship orders via UPS and USPS. Both services offer cross country service in 5 business days. Most international orders will be received within 14-21 business days. However we have experienced major delays upwards of 4-6 weeks for orders being shipped to South Asia. Please keep these shipping guidelines in mind when ordering.
6) Do you offer express shipping?
Yes we do. We offer several UPS express services for US orders only, via our online store such as 3 Day Select, 2nd Day Air, Next Day Air Saver, Next Day Air, Next Day Early AM.
7) Do you ship to freight forwarders?
No we do not. Due to the high incidence of fraud, orders placed via our online store with a shipping address to a freight forwarder will be deleted.
8) How can I track my order?
At the time of shipment a tracking number will be generated and sent to your email address for you to track at your convenience. You may also check the status of an order placed online by signing into your account.
9) How do I cancel or change my order?
If your order was placed within the last 24 hours, it may be too late to cancel or change your order.
If you are a registered customer you can look at your order status online. Once the status is "Shipped - tracking number to follow" we can no longer make changes to your order.
If you have any questions regarding your order please either email firstname.lastname@example.org or call (603) 298—6646. We are available Monday - Friday 8am-12pm and 1pm-5pm EST.