International Ordering
Questions
PLEASE NOTE / Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.
SHIPPING & DELIVERY
If you’d like an exact shipping quote right to your door, the best way to find out is to place the item(s) in your cart and then start the checkout process and enter your address. After doing so, shipping options and charges will appear.
All International orders are sent via USPS (United States Postal Service) using either First Class Package or Priority Mail. Upon checking out you will have the option to chose which you prefer. Please note: We will not ship to any freight forwarding service.
International orders for in stock items received by 11:00am (E.S.T.) will ship within one business day. Orders placed after 11am (EST), over the weekend and on holidays will ship within two business days. In the unlikely event an item is out of stock you will be immediately notified.
When your order ships you will receive a detailed email with a link to track your order.
Most international orders will be received within 14-21 business days. However we have experienced major delays upwards of 4-6 weeks for orders being shipped to South Asia and Australia. Please keep these shipping guidelines in mind when ordering. We suggest if your order is time sensitive you do not place an order through our online store, as we can make absolutely no guarantees of shipping time frames and/or delivery dates.
PLACING AN ORDER
All international orders must be paid via PayPal and ship to the PayPal verifed address. No exceptions will be made.
Due to how quickly we process orders we ask that you do not email us about your order. Instead please call us at +1(603) 298-6646. If you call during non-business hours please leave a mesage.
returns
For information on returning your order or exchanging an item, please view our Return Policy.